Important Shipping Information
The freight carrier will contact you 24-48 hours prior to delivery to arrange a delivery time. The phone number used to contact you will be the daytime and evening phone numbers provided during checkout. Available delivery times will vary depending on the freight carrier’s schedule. Please note that if your order has backordered items, hollywoodpatio.com will wait to ship your items till all items are in stock. If you would prefer to have multiple shipments, you will be responsible for paying an additional shipping charge of the same amount as this charge is for ONE shipment only.
Before signing the carrier’s delivery receipt please inspect the carton for any damage; crushing, dents, creasing, etc., and note this on the delivery receipt. Once you sign the delivery receipt and accept the shipment the driver will depart and it will be your responsibility to unpack the item. The driver is not required to wait for you to un-wrap the item and inspect it unless there is visible damage to the package. Always sign for any shipment with the notation, "pending inspection". This will cover us if the shipment arrives with concealed damage.
If, during delivery, it is obvious that there is damage, you may ask the driver to open the carton and inspect the contents with you. Upon inspection, if damage is found you may refuse the shipment and write, "Refused, due to damage" on the delivery receipt. Be sure to keep a copy of the delivery receipt with your damage notations and contact hollywoodpatio.com immediately. After accepting delivery, please keep all packaging materials for 30 days in case you discover damage or defects after delivery.
WHITE GLOVE DELIVERY White Glove Delivery is a specific delivery option available on all orders. When ordered, we will ship the furniture to a furniture delivery specialist in your area. They will then contact you to schedule a time and date for delivery. They will send out uniformed delivery people, carefully unpack your merchandise and assemble it in the room of your choice. They then haul away all packaging. White Glove Service must be ordered prior to the shipment of your furniture.
CURB SIDE DELIVERY Unless otherwise specified, all shipments are shipped via common carrier and arrive for a curb side delivery. The carrier will call you to schedule a time and date for delivery. The trucking company will use a liftgate or assist you in bringing the merchandise off the truck. They are not allowed into the home and generally there is only one driver and he will not have dollies or tools necessary to move furniture. For curb side deliveries, please make all necessary arrangements to take possession of the furniture at the truck.
DELIVERY TIME Although, most items are in stock, it does not mean they can ship within 48 hours. Many of them require careful inspection and extensive packing. We understand that you are eager to get your beautiful furniture, but we feel protecting your investment is just as important. Many items are delivered within 14 days but please allow up to 4-6 weeks on some items. Your credit card is NOT charged until the merchandise is ready for carrier pick up.
PREPARATION OF MERCHANDISE TO PREVENT DAMAGE All merchandise is inspected prior to shipping, everything is corner protected, put in boxes, placed on shipping pallets and shrink wrapped. We also have special handling agreements with all carriers we use.
WHAT SHOULD I EXPECT FROM THE FREIGHT COMPANY UPON ARRIVAL? On all freight orders, the shipping company will contact you when they arrive in your town to arrange a time and date for delivery. The delivery drivers are not insured to bring your merchandise into the home. Please make all necessary arrangements to assist with the delivery of your items. Also, we do offer white glove service with inside set up and packing removal at an additional cost, please inquire. Please note: unless you purchase white glove service some assembly may be required. Level of assembly will vary based on merchandise.
WHAT HAPPENS IF MY ORDER ARRIVES DAMAGED? If you have purchased the supplemental shipping insurance from hollywoodpatio.com, you may contact our customer service department and file a damage claim. All claims must be filed with pictures to our customer service department within 3 days of the receipt of your order. hollywoodpatio.com Reserves The Right to repair or replace any piece of furniture. The decision to repair or replace will be at the discretion of hollywoodpatio.com. It will be at the discretion of hollywoodpatio.com to have a professional furniture medic inspect the items to determine if the items will be repaired or replaced. If hollywoodpatio.com determines that repair is impractical, you will be furnished a substitute unit of the same or similar color, design, style and quality. If you notice a manufacturing defect, it is important for you to promptly notify hollywoodpatio.com. Please be sure you carefully inspect all items within 3 DAYS of the receipt of your order. If the customer decides not to allow hollywoodpatio.com to repair or replace the items within 14 days of delivery, you may do so under our standard return policy. If customer chooses to return the items, you will still be liable for ALL shipping costs + 15% restocking fee. In this instance return will fall under the terms of our standard return policy including all shipping costs. After 14 days of delivery, it will be up to the sole discretion of hollywoodpatio.com to repair or replace the items, no returns will be accepted.
We charge a $25 fee for any cancelled orders after the order has been processed.
Sales tax of 8% is charged at time of checkout for California residents only.
hollywoodpatio.com is proud to offer one of the most flexible return policies in the industry.
We offer a 14 day return guarantee. If you get your furniture and do not like the color, quality or if it was just not what you were expecting, you may return it for a refund (less 15% restocking fee and shipping costs). Returns will be accepted only if you notify us within 14 days of your items being delivered. A refund will be equal to the price of your order less 15% restocking fee and all actual shipping charges incurred to get the items to you and back to our warehouse. You will be responsible for our actual full shipping cost and not the discounted rate or free shipping rate in the event of a return. Returns will only be accepted and credits issued if the order is in new condition with no damage and in the original packaging when it arrives back at our warehouses. If an order is refused with no damage or without an authorization number, you will be charged 15% restocking fee + all shipping costs we incur to get the items to and from your shipping address. Return Policies do not apply to: clearance items, special orders, custom orders.
This is our agreement with you concerning your purchase of outdoor patio furniture from us. This agreement cannot be changed except by a written agreement signed by you and us.
Parties receiving delivery of goods must be able to prove that he/she is the party who ordered the goods, and may be requested to produce a photo ID. If the bill-to and ship-to addresses are different, the party receiving and signing for the delivery must be the party listed on the bill-to address, or, must provide written authorization PRIOR TO DELIVERY to hollywoodpatio.com identifying the party who will accept delivery on their behalf.
* REFUND POLICY. You may receive a total of any monies for furnishings only if you cancel the sale prior to shipping. If you change your purchase, we will credit your charge account. All other refunds will be made by check and mailed from our main office. If you do not cancel the sale prior to shipment, only 85% of the purchase price will be refunded to you less any shipping charges incurred by us. * At any time after the purchase, we can correct mistakes in pricing or arithmetic made in computing your purchase price. * You must make any change of the delivery address or change in the order either in person or by telephone and the change will be binding only if we confirm the change before delivery. Changes may delay delivery date. * Merchandise sold AS IS will not be eligible for exchange, allowance, refund or service. All AS IS sales are FINAL. Merchandise sold "AS IS" is sold without any express or implied warranties of any type. * Merchandise is delivered in factory-packed cartons for assembly by purchaser. * We retain the furnishings until delivered to you and paid for in full. * Prices for merchandise shown online are only valid for delivery in the continental United States and do not include shipping and handling unless specifically stated on that particular listing.
THE FOLLOWING WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE. THERE ARE NO EXPRESS OR IMPLIED WARRANTIES WHICH EXTEND BEYOND THE LIMITED WARRANTY DESCRIBED BELOW. We warrant that the merchandise you purchase from us will be free from defects in material and workmanship for a period of ONE YEAR from the date of delivery. This warranty applies to you as the original purchaser only, and only to merchandise which has remained at the original delivery site. In order to recover under this warranty, you must give us written notice of the defect within one year of warranty period.
This warranty does not cover:
* Wear, fading or shrinkage of fabric. * Damage due to misuse, abuse or accidents. * Damage or discoloration caused by sunlight or artificial lighting sources. * Variation of the color or graining of wood or wood products. * Ridges or rough areas in marble or variations in its color or graining. * The natural variations in graining and color of leather. * Furnishings that have been altered by the purchaser.
Additional fees may apply for the following:
Redelivery fees ranging from $25 - $125* will be charged if you miss your delivery appointment. The decision to reattempt delivery is made solely at the freight carrier’s discretion. Your item may be returned to hollywoodpatio.com fulfillment warehouse if the freight carrier is unable to contact you for delivery or if you miss your delivery appointment. In these situations, the cost of return shipping will be deducted from your refund.
Once the freight carrier has contacted you to arrange a delivery time, you must respond to their call within 1 business day. If the freight carrier has not heard from you and needs to store your item, you will be charged storage fees up to $50 per day. These daily storage fees may also apply if you cannot accept the delivery within 3 business days of the carrier contacting you.
If you refuse or return a non-defective or undamaged item, you will be responsible for all actual return shipping costs. Return shipping fees range anywhere from $100 to $695, depending on the size and weight of the item. Some items may also incur a restocking fee ranging from 15% to 25% of the item’s price. Return shipping fees should be paid directly to the freight carrier in advance. If not paid in advance, your return shipping fees may be deducted from your refund after the item is received at our warehouse.
Time Definite Fee
Our freight carrier’s will do their best to arrange a convenient delivery time with you. If you need to request a specific delivery time outside their normal business hours, a “Time Definite” fee ranging from $75 to $125 may apply. Available delivery times are made solely at the freight carrier’s discretion, and certain days and times may not be available in all areas.
Stair Carry/Extra Labor Fee
If you would like your item carried inside your residence, have it upackaged/assembled, or carried up any flights of stairs, extra fees may apply.* Residences or businesses that have steep uphill or downhill slopes leading to the entryway may also be charged additional fees. These fees will vary depending on your individual circumstances and can exceed $100.
These extra delivery options are not available in all areas
By purchasing an oversized item, you authorize hollywoodpatio.com and/or the freight carrier to assess additional fees to your credit card as necessary according to the fee schedule herein.
If you are not satisfied with your purchase, you can return or exchange the product within 30 days of receipt as long as the product is returned in new, unused, and resalable condition inside its original packaging.
All products properly returned under this policy are eligible for a refund, which may include an in-store credit or credit to the original method of payment. We will credit you for the total purchase price, upon receipt of the product, less any applicable restocking fees. A restocking charge may apply to specifically noted products. Certain orders cannot be returned due to their uniqueness and/or personalization to your specific request. Additional fees may apply if not returned in original packaging. Return shipping costs will be at the customer's expense. Some of our products are offered with free shipping, so please note if you return a product that has free shipping our actual outbound shipping costs will be deducted from your return refund. Returns will be inspected prior to issuing credit. Please keep in mind, credit card companies vary in the time they take to post credits.
Special/Custom Order Policy
All special order sales are final. hollywoodpatio.com does not allow cancellations or returns. A non-refundable 50% deposit is due upon placing special orders. Balances are due prior to delivery. Due dates are approximate only. You will be notified as soon as your special order arrives in our distribution center in Ira Township Michigan and has been inspected for correct quantity and workmanship before it is loaded for shipment to the customer. Merchandise not claimed within thirty days of completion is subject to a storage fee of 1% of merchandise total per day. hollywoodpatio.com will not assume responsibility for pieces that were ordered in excess of your physical needs.
Due to the handcrafted nature of our products, reasonable variations in finish and fabric are common and should be expected.
Defective or damaged merchandise will be replaced if hollywoodpatio.com is responsible for the damage or defect. Our liability is limited to our merchandise and does not apply to miscellaneous charges such as fabric protector, delivery charges or shipping charges.
At hollywoodpatio.com, we believe that just as great design is the heart of all fine furnishings; exceptional quality must be the soul of all outdoor patio furniture. Alluring comfort and exquisite style infuse everything we do - creating great collections, hand-crafted one item at a time, to quality standards that are some of the highest in the industry. hollywoodpatio.com outdoor patio furniture fulfills many outdoor applications, commercial or residential, complements many different architectural styles, and offers a wide variety of styles that fit any and all outdoor living spaces. Every piece of hollywoodpatio.com outdoor patio furniture expresses a rare sense of belonging with careful attention to scale, proportion and detail. The results are timeless designs that gratify today and delight tomorrow. hollywoodpatio.com design department works tirelessly to develop new wicker patio furniture, cast aluminum patio furniture, aluminum sling patio furniture and teak patio furniture to grace the industry each and every year. Created by hollywoodpatio.com's own design team, every piece of hollywoodpatio.com's aluminum, wicker or teak outdoor patio furniture celebrates an unmistakable spirit of style, comfort and quality that is uniquely hollywoodpatio.com. We're here to help you 7 days a week.